1. Introduction

Welcome to Misraab, your trusted online destination for souvenirs, lifestyle products, and unique gifts.

These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent or guardian

  • You have the legal capacity to enter into binding contracts

  • The information you provide is accurate and complete

3. Products and Orders

3.1 Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • Minor variations may occur

  • Colors may differ due to screen settings

  • Availability is subject to stock

3.2 Order Acceptance

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities per customer

  • Cancel orders due to pricing or stock errors

If your order is cancelled, you will be notified and refunded where applicable.

4. Pricing and Payments

  • All prices are listed in applicable currency and may change without notice

  • Payments must be completed at checkout using approved payment methods

  • Payments are processed securely through third-party gateways

We do not store full card details on our servers.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary

  • Delays may occur due to external factors (weather, logistics, customs)

  • Customers must provide accurate shipping details

Misraab is not responsible for delays caused by incorrect information provided by customers.

6. Returns and Refunds

  • Returns are subject to our Return & Refund Policy

  • Items must be unused and in original condition

  • Certain items may not be eligible for return (e.g., hygiene or customized products)

Refunds will be processed after inspection and approval.

7. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login details

  • You are responsible for all activities under your account

  • You must notify us of any unauthorized access

We reserve the right to suspend or terminate accounts if misuse is detected.

8. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to systems

  • Upload malicious software or harmful content

  • Misuse or exploit website features

Violation may result in termination of access and legal action.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Text

  • Product designs

  • Graphics

are the property of Misraab or its licensors and are protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or use content without permission.

10. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy.

We are committed to protecting your personal data and ensuring secure transactions.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Misraab shall not be liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free website operation

  • Use of the website is at your own risk

12. Third-Party Services

We may use third-party services such as:

  • Payment gateways

  • Delivery providers

  • Embedded content platforms

We are not responsible for the practices or policies of these third parties.

13. Transaction Records

Customers are responsible for:

  • Retaining order confirmations

  • Keeping payment receipts

  • Saving transaction reference numbers

These may be required for support, disputes, or verification purposes.

14. Termination

We reserve the right to:

  • Suspend or terminate access to the website

  • Cancel accounts or orders

if users violate these Terms and Conditions.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Maldives.

Any disputes shall be subject to the exclusive jurisdiction of Maldivian courts.

16. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of the updated terms.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📧 Email: sales@misraab.com.mv
📞 Phone / Viber: +960 32-1233 | +960 725 0630
📍 Address: DMK Building, Chaandhanee Magu, Male
🌐 Website: https://misraab.com.mv

Misraab is committed to providing a secure, transparent, and reliable shopping experience.